Chapter 2:                      Energy Audits and Quality Control Inspections

This chapter outlines the operational process of energy audits, work orders, and final inspections as practiced by non-profit agencies and contractors working in the Department of Energy’s (DOE) Weatherization Assistance Program (WAP).

WAP’s Mission

The mission of DOE WAP is “To reduce energy costs for low-income families, particularly for the elderly, people with dis­abilities, and children, by improving the energy efficiency of their homes while ensuring their health and safety.”

This chapter also discusses ethics, customer relations, and cus­tomer education.

Why We Care about Health and Safety

The health and safety of customers must never be compromised by weatherization. Harm caused by our work would hurt our cli­ents, ourselves, and our profession. Weatherization work can change the operation of heating and cooling systems, alter the moisture balance within the home, and reduce a home’s natural ventilation rate. Weatherization workers must take all necessary precautions to avoid harm from these changes.